In the event that our products are damaged or defective or do not match the description specified in our service, you can speak to our Customer Service Representative at firstname.lastname@example.org who will be happy to offer a full refund. The easiest way to resolve defective or damaged goods is to take a few photos of the faults and attach them to email along with your name and order ID.
You may need to send the products back to StillCanvas within 28 days of receipt and you will need to notify us within 48 hours of noticing any issues so we can look further into your order for you.
It is the customers responsibility to return the canvas to us in order for us to conduct a thorough investigation to the reported issues. If we find that the products are defective, we will issue a full refund to you.
In the event that you return any products to StillCanvas in accordance with this section and StillCanvas can demonstrate that they were not faulty when received by you, StillCanvas reserves the right to refuse to offer a refund, return the products to you and to claim the cost of such return postage from you.
Please be aware that we cannot offer refunds simply because you do not like the canvas, print or the size is not what you expect, so please take consideration of this before finalising your order.